ORDER and DELIVERY
Do you have a physical store? Where is the pick-up location?
- Our physical store is located at 755 Banawe corner Scout Alcaraz, Quezon City. All orders can be picked up from that location. Walk-ins are also welcome!
What is your order cutoff? Can we pick up on the same day?
- Order payments confirmed by 4pm can be picked up on the same day. Please upload your deposit slip to the link sent to your email and wait for a representative/email informing you of pick up. Cutoffs may change on certain peak days/holidays.
Do you deliver? What is your pick up schedule?
- Currently, items are on a pick up basis only either personally or thru third-party delivery services booked by the customer. We are working on offering delivery services in the near future. You can arrange for pick up via Lalamove, Grab or any of your chosen third party delivery service. Pick ups can we made from 9am to 4pm, from Monday to Sunday. Please make sure you mention the correct order# and name to avoid inconvenience.
How long do you hold your order?
- To ensure the quality and freshness of our product:
- For Cash Payment upon pick up
Is there a minimum order?
- Sorry, we do not offer senior discount online but please feel free to avail of it via walk in on our physical store.
Will the weight of my ordered items be exact?
- We will do our best to give the exact weight of your order but please allow a few grams margin of error for weighing scale inaccuracies and moisture evaporation, at most up to -+10%. If you receive any items weighing less than 90% of the weight ordered, please take a photo and inform us within an hour of delivery arrival.
Order changes and cancellations:
- All paid orders are final. Cancelled or unpicked up paid goods will be disposed of when they do not pass our standards for consumer quality.
What are your modes of payment?
- We accept bank transfers to BDO, BPI, and GCash. You can also pay cash upon pick up at our store in Banawe, Quezon City. Sorry no PayPal and Credit cards yet!
Do you accept COD?
- Sorry, we do not accept COD. You can, however, book a Grab/Lalamove Pabili service to pay cash on your behalf. Kindly coordinate with us as well.
REMINDER: To ensure the quality and freshness of our product:
What if an item we ordered is out of stock?
- We will contact you ASAP to ask for replacement preferences. Non-reply will default to skipping the item/s which can be refunded or credited to future orders.
If there is a concern with your order, please send us an e-mail us within twenty-four (24) hours from receipt of the product and email picture and/or bideos of the product in your complaint to email@example.com. We will immediately investigate and assist you as quickly as we can. Refund and item replacement is subject to management decision based on the investigation result of the said problem.