FAQ

ORDER and DELIVERY

Do you have a physical store? Where is the pick-up location?

- Our physical store is located at 755 Banawe corner Scout Alcaraz, Quezon City. All orders can be picked up and delivered from this location. Walk-ins are also welcome!

What is your order cutoff? Can we pick up on the same day?

- Order payments confirmed by 5pm can be picked up on the same day.

  For Bank Deposits (manual upload), please upload your deposit slip to the link sent to your email and wait for a representative/email informing you of pick up. Cutoffs may change on certain peak days/holidays.

  For Payments via Paymongo, we will arrange for delivery if transaction is completed and payment is made by 5PM. Otherwise, delivery will be made on the next day.

Do you deliver? What is your pick up schedule?

- We can offer delivery thru third-party delivery services. Website transactions completed by 5PM will be delivered on the same day. Please make sure that someone is available to receive your order.

- You can also arrange for pick up via Lalamove, Grab or any of your chosen third party delivery service. Pick ups can we made from 9am to 5pm, from Monday to Sunday. Please make sure you mention the correct order# and name to avoid inconvenience.

How long do you hold your order?

- To ensure the quality and freshness of our product:

• Orders to be paid by manual upload should be settled 5 hours after order placement. Unpaid orders are automatically cancelled afterwards. They should also be picked up 24 hours after payment confirmation.
• Orders for personal payment and pick up should be claimed 24 hours upon order placement.
• Beyond the timeframe mentioned above, the store will not be held liable for any spoilage/issues with item quality specially with highly perishable goods like berries and local fruits (i.e. bananas, papayas, avocadoes etc.). If the paid goods do not meet our standard of quality, we may decide to dispose of the items and this will be non-refundable.

- For orders settled via PayMongo, rest assured that items are stored in the optimum temperature until delivery services are booked.

- For Cash Payment upon pick up

• We will hold your orders for 24 hours, afterwhich it'll be automatically cancelled.

Is there a minimum order?

- None

Senior Discount?

- Sorry, we do not offer senior discount online but please feel free to avail of it via walk in on our physical store.

Will the weight of my ordered items be exact?

- We will do our best to give the exact weight of your order but please allow a few grams margin of error for weighing scale inaccuracies and moisture evaporation, at most up to -+10%. If you receive any items weighing less than 90% of the weight ordered, please take a photo and inform us within an hour of delivery arrival.

Order changes and cancellations:

- All paid orders are final. Cancelled or unpicked up paid goods will be disposed of when they do not pass our standards for consumer quality.

PAYMENT

What are your modes of payment?

- We accept (1) bank transfers to BDO and BPI, (2) Credit Card/Maya/Gcash via Paymongo and (3) cash upon pick up at our store in Banawe, Quezon City. Sorry no PayPal yet!

Do you accept COD?

- Sorry, we do not accept COD. You can, however, book a Grab/Lalamove Pabili service to pay cash on your behalf. Kindly coordinate with us as well.

REMINDER: To ensure the quality and freshness of our product:

• Orders to be paid online should be settled 4 hours after order placement. Unpaid orders are automatically cancelled afterwards. They should also be picked up 24 hours after payment confirmation.
• Orders for personal payment and pick up should be claimed 24 hours upon order placement.
• Beyond the timeframe mentioned above, the store will not be held liable for any spoilage/issues with item quality specially with highly perishable goods like berries and local fruits (i.e. bananas, papayas, avocadoes etc.). If the paid goods do not meet our standard of quality, we may decide to dispose of the items and this will be non-refundable.

REFUNDS

What if an item we ordered is out of stock?

- We will contact you ASAP to ask for replacement preferences. Non-reply will default to skipping the item/s which can be refunded or credited to future orders.

If there is a concern with your order, please send us an e-mail us within twenty-four (24) hours from receipt of the product and email picture and/or bideos of the product in your complaint to orders@sunshinefruitbar.com. We will immediately investigate and assist you as quickly as we can. Refund and item replacement is subject to management decision based on the investigation result of the said problem.